@article{ba786c91e4a44546992efc6b9c15ab4e,
title = "The effects of intraencounter changes in expectations on perceived service quality models",
author = "Hamer, \{Lawrence O.\} and Liu, \{Ben Shaw-Ching\} and D. Sudharshan",
note = "Subscription and open access journals from SAGE Publishing, the world's leading independent academic publisher.",
year = "1999",
doi = "10.1177/109467059913008",
language = "English",
volume = "1",
pages = "275--289",
journal = "Journal of Service Research",
issn = "1094-6705",
number = "3",
}