| Original language | English |
|---|---|
| Pages (from-to) | 246-268 |
| Number of pages | 23 |
| Journal | International Journal of Service Industry Management |
| Volume | 18 |
| Issue number | 3 |
| DOIs | |
| State | Published - 2007 |
ASJC Scopus Subject Areas
- General Business,Management and Accounting
- Strategy and Management
- Management of Technology and Innovation
Keywords
- Customer requirements
- Customer satisfaction
- Electronic commerce
- Financial services
- Self-service