Promoting IT service employees' customer-oriented behaviors: An empirical study of an ERP support center in a healthcare enterprise

Xuefei Deng; David Wang; Tawei (David) Wang

Promoting IT service employees' customer-oriented behaviors: An empirical study of an ERP support center in a healthcare enterprise

Xuefei Deng, David Wang, Tawei (David) Wang

DePaul University

University of Hawai'i at Manoa

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Proceedings of the 2014 IT Pro Conference
State	Published - 2014

Disciplines

Business

Cite this

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title = "Promoting IT service employees' customer-oriented behaviors: An empirical study of an ERP support center in a healthcare enterprise",

author = "Xuefei Deng and David Wang and Wang, \{Tawei (David)\}",

note = "IT employees' skills and competency: from technical skills in managing computer operations, programming, and processing data in the 1960s and 1970s, to bus",

year = "2014",

language = "American English",

journal = "Proceedings of the 2014 IT Pro Conference",

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AU - Deng, Xuefei

AU - Wang, David

AU - Wang, Tawei (David)

N1 - IT employees' skills and competency: from technical skills in managing computer operations, programming, and processing data in the 1960s and 1970s, to bus

PY - 2014

Y1 - 2014

UR - http://ieeexplore.ieee.org/abstract/document/7029301/

M3 - Article

JO - Proceedings of the 2014 IT Pro Conference

JF - Proceedings of the 2014 IT Pro Conference

ER -

Promoting IT service employees' customer-oriented behaviors: An empirical study of an ERP support center in a healthcare enterprise

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