Evaluating the effectiveness of public works accreditation on quality of service

Kelly A. Tzoumis; Kathleen I. Delaney

doi:10.1177/1087724X9934005

Evaluating the effectiveness of public works accreditation on quality of service

Kelly A. Tzoumis, Kathleen I. Delaney

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	331-343
Number of pages	13
Journal	Public Works Management and Policy
Volume	3
Issue number	4
DOIs	https://doi.org/10.1177/1087724X9934005
State	Published - 1999
Externally published	Yes

ASJC Scopus Subject Areas

Business, Management and Accounting (miscellaneous)
Sociology and Political Science
Public Administration

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10.1177/1087724X9934005License: Unspecified

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@article{62bd6f9619604edf958dd341ff41eccc,

title = "Evaluating the effectiveness of public works accreditation on quality of service",

author = "Tzoumis, {Kelly A.} and Delaney, {Kathleen I.}",

note = "Using a self-administered survey of 166 public works employees, this study examines the effects of accreditation on the towns of Greeley, Colorado, and Schaumburg, Illinois, currently the only communities to have completed the accreditation process. Results from chi-square tests and correlation coefficients indicated that communication among employees and communiation between management and staff are statistically significant factors in the quality of service provided by employees.",

year = "1999",

doi = "10.1177/1087724X9934005",

language = "English",

volume = "3",

pages = "331--343",

journal = "Public Works Management and Policy",

issn = "1087-724X",

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T1 - Evaluating the effectiveness of public works accreditation on quality of service

AU - Tzoumis, Kelly A.

AU - Delaney, Kathleen I.

N1 - Using a self-administered survey of 166 public works employees, this study examines the effects of accreditation on the towns of Greeley, Colorado, and Schaumburg, Illinois, currently the only communities to have completed the accreditation process. Results from chi-square tests and correlation coefficients indicated that communication among employees and communiation between management and staff are statistically significant factors in the quality of service provided by employees.

PY - 1999

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U2 - 10.1177/1087724X9934005

DO - 10.1177/1087724X9934005

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JO - Public Works Management and Policy

JF - Public Works Management and Policy

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Evaluating the effectiveness of public works accreditation on quality of service

ASJC Scopus Subject Areas

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