@article{c148c3f1499d42918084e403150d090e,
title = "Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust",
keywords = "Affect, Anxiety, CRM, Customer self-service systems, E-commerce, E-trust, Enjoyment, Perceived Web quality",
author = "Yujong Hwang and Kim, \{Dan J.\}",
year = "2007",
month = apr,
doi = "10.1016/j.dss.2006.12.008",
language = "English",
volume = "43",
pages = "746--760",
journal = "Decision Support Systems",
issn = "0167-9236",
number = "3",
}