@article{098ffd37a61d450c928c34fefaa9c66e,
title = "A pragmatic view of perceived service quality measurement",
keywords = "Disconfirmation, Expectations, Perceived performance, Service quality, Service quality measurement",
author = "Hamer, {Lawrence O.}",
note = "(2003). A Pragmatic View of Perceived Service Quality Measurement. Services Marketing Quarterly: Vol. 24, No. 3, pp. 29-42. doi: 10.1300/J396v24n03_03",
year = "2003",
month = mar,
day = "1",
doi = "10.1300/J396v24n03_03",
language = "English",
volume = "24",
pages = "29--42",
journal = "Services Marketing Quarterly",
issn = "1533-2969",
number = "3",
}